Hotel Mercure Lille Centre Vieux Lille 4 stars

Customer review rating (ALL Rating) 4.1/5 1,416 reviews

Hotel Mercure Lille Centre Vieux Lille - Image 1
Hotel Mercure Lille Centre Vieux Lille - Image 2
Hotel Mercure Lille Centre Vieux Lille - Image 3
Hotel Mercure Lille Centre Vieux Lille - Image 4

Description

Hotel extras

  • In the heart of the historic center of Lille: VIEUX-LILLE

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • 400m2 of bright meeting space

Our accommodation(s)

Hotel location

Hotel Mercure Lille Centre Vieux Lille

27 rue des Tours
59000 LILLE
France

GPS:50.641717, 3.066532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TERRASSE DU 27

Non contractual photo

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,416 reviews

TripAdvisor Rating  4.0/5  673 reviews

OK - but no better

Customer review rating 3.0/5

D W. Families - Confirmed reviews ALL

Room clean and tidy, but no hot water in the evening. Odd room layout with toilet downstairs (no sink) and only a wash basin and shower upstairs. Not the standard I would expect from a 4* hotel.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Vieux-Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of the bathroom and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Mercure Lille Centre Vieux-Lille

A bit disappointed by the quality of the hotel

Customer review rating 3.0/5

Céline Families - Confirmed reviews ALL

you need to run the water for more than 5 minutes (!!!!) to get hot water, curtains are damaged, sofa bed is dead, parking is extremely narrow. Otherwise, friendly staff, well located and main bed relatively good.

Dear Mrs L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Vieux-Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Mercure Lille Centre Vieux-Lille

Very good stay in Lille!

Customer review rating 4.0/5

Steve H. Couples - Confirmed reviews ALL

Very enjoyable stay at the Mercure Lille Centre Vieux-Lille! The hotel is fantastically well positioned within the old town. Numerous restaurants and bars very close by but the hotel location is really quiet and calm. The hotel staff were excellent. Our room was comfortable although a shade tired. We would happily return to this hotel!

Dear Mr H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the room, we have refurbishments planned for the end of the year, for the whole hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Mercure Lille Centre Vieux-Lille

Well located, clean, good

Customer review rating 3.5/5

Christina Couples - Confirmed reviews ALL

It was a clean, well located hotel. The staff was professional. Breakfast was ok. What wasn’t so great is that the toilet in our room made weird noises every time we flushed. Shower was small, but I guess this is normal in France. Also the fire alarm just went off on one of the days, I went out and asked one of the staff if it was real or just a drill and she just shrugged.

Dear Mrs G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we have refurbishments planned for 2024 for the whole hotel. Concerning the visit tips and restaurant recommendations, do not hesitate to ask the front office. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Mercure Lille Centre Vieux-Lille

Well located but needs refurbishing

Customer review rating 2.5/5

Linh Families - Confirmed reviews ALL

We stayed one night in this hotel as a family of 4. The room needs proper refurbishing and is too expensive for the condition of the room. The breakfast was more than average, it needs more variety and fresh products (the small crepes and ham were very dry). The hot water in the shower takes a long time to come (like a good 5 minutes), not really acceptable and a waste of water.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Vieux-Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we take note of your remarks concerning the breakfast and the room. We do have refurbishments planned for this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Mercure Lille Centre Vieux-Lille

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