Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,821 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 1,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,821 reviews

TripAdvisor Rating  4.0/5  492 reviews

Certificate of excellence 2024

Great family holiday experience

TripAdvisor rating 5.0/5

JenandbrianPerthWA TripAdvisor review

We loved staying here. We had 2 x 2 bedroom apartments and a 1 bedroom apartment for a family holiday. Our apartments were side by side and there was even a connecting door between one of the 2 bed apartments and the 1 bedroom apartment which we opened to allow easy access for our grandchildren to move between our apartments. The apartments are very spacious clean and comfortable. All the staff were very friendly and helpful. The pool area with poolside bar was also great with the staff there also very friendly. There was a huge shopping mall across the road with many restaurants and a large supermarket. It was also walking distance to great shopping and eating streets. We will definitely stay here again when next in KL.

Customer review rating 3.0/5

Jc Families - Confirmed reviews ALL

seems the front desk staff wasnt clear about how much will be charged when I check out, on my first day of arrival, the staff said RM$37.xx, when I checked out the next time, I was being told to pay a higher amount at RM$6x, so confused.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

There was only 1 staff on duty during my check in time. So i took more than 30 mins to queue and got served.

Excellent

Customer review rating 5.0/5

Ian Solo - Confirmed reviews ALL

Excellent Staff and Excellent Hotel

well located

Customer review rating 3.5/5

Sunjaya H. Solo - Confirmed reviews ALL

I was a bit disappointed with my check-in experience. Initially, I checked in online before arriving at the hotel. Upon arrival, I processed my data without issue and left my luggage there since my room wasn't ready, then went out for lunch. When I returned around 1 P.M. to get my key, there was only one guest at the reception and nobody at the priority check-in desk. I assumed the priority desk receptionist had stepped away momentarily, so I sat there waiting. After about 5 to 10 minutes, another receptionist told me I needed to join the regular queue, even behind guests who arrived after me, arguing it wouldn’t be fair otherwise. This left me wondering why nobody informed me earlier as I sat at the priority desk. What’s the point of having a priority check-in if it's unattended? Eventually, when the queue had almost cleared, the priority desk receptionist returned. After that, everything went smoothly, but it might be time to consider updating and maintaining the interior it’s starting to show its age.

Dear Sunjaya H., The issues you raise are very important to us. We are sorry to hear any lapse in service impacted your experience, and our team will be working to improve each of the areas you highlighted. This is not reflective of the quality visit we wish to deliver to each guest, so we're looking into this to ensure future visits will be even better. Please accept our sincerest apology for your arrival experience. We have shared your feedback with the Front Office Manager and his team to ensure this does not recur in future. We greatly appreciate your comments, and we hope to have another chance to exceed your expectations in the future at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 3,520 reviews 9.6/10 Location
  • 4,362 reviews 7/10 Room
  • 4,143 reviews 7.8/10 Service
  • 121 reviews 3.8/10 WiFi
  • 1,951 reviews 7.7/10 Breakfast
  • 1,727 reviews 6.7/10 Cleanliness
  • 1,172 reviews 6.1/10 Amenities

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