Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 905 reviews

Mercure Darwin Airport Resort - Image 1
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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  905 reviews

TripAdvisor Rating  3.5/5  944 reviews

Not coming back sorry

TripAdvisor rating 2.0/5

knc2129 TripAdvisor review

The only good thing about this place was the bed, it was very comfy. The new pool looks absolutely stunning but it wasn't open so we couldn't try it. There were cockroaches all through our room, we counted about eight before I gave up. We booked this hotel because it was convenient to the airport with our flight coming in so late at night. Had that not been the case and it was earlier, I would've cancelled my booking and gone elsewhere. It is very overpriced. Bit of a shame really as it has the potential to be a great place.

Secure room I had was excellent

TripAdvisor rating 4.0/5

Hi-there-all TripAdvisor review

We went there for 2 nights at the beginning of our stay since we landed 1:30am and the hotel was close. We booked a 1 bedroom deluxe suite in the Mecure which I found excellent. The Novotel, Mecure and Ibis is basically one complex with one central reception at the entrance which serves all 3. We had breakfast included and went to the Mecure buffet breakfast was was good. The Novotel supposedly does an A La carte breakfast. We went to the Novotel one night for dinner, the atmosphere was that of a workers meal location and assume that what it was in the day and is now, I think Novotel must have changed the pool facing conference room from the original Novotel restaurant..... Anyway terrible looking restaurant, food was good but look and feel of restaurant dreadful.. Staff were all friendly and good except for main reception female manager with short hair and no name badge was cold and dreadful with no customer service at all. Worst reception person I have ever come across in my life. I verified and the 2nd day I could bring my rental car in to pick up our suitcases our our room was at the back of the resort, day 1 reception staff said that was fine, day 2 when I spoke to this short haired female manager said no and it would cost $20 to drive in through gate to pick our bags up..... although I said I was told it would be ok to pick bags up. I also informed her my door didn't close properly although it looked locked and said the door needs adjusting and she said it was nothing to do with her and it was my fault and she said she would someone to look at it which I never saw, she never smiled once and was horrible. Anyway I went back later and saw another manager as this rude manager was serving someone else and I asked her about picking our bags up through gate and she that was fine to drive in and pick the bags up. Also main Novotel pool looked fine was closed due to whoever knows which we would have loved to swim in.

Amazing staff

Customer review rating 5.0/5

Luk Couples - Confirmed reviews ALL

After having our vehicle stolen with our dog inside during checking in the assistance during and the follow-up personnel visits were appreciated.

Dear Uraiporn K., Thank you for your feedback. We are deeply sorry to hear about the distressing situation you experienced with your vehicle and dog. We are glad that our staff could offer assistance and support during such a challenging time. Your well-being and satisfaction are our top priorities, and we will continue to provide any follow-up support you may need. Thank you for staying with us, and we hope to have the opportunity to welcome you back under better circumstances. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Great

Customer review rating 4.5/5

Paul T. Business - Confirmed reviews ALL

Perfect

Dear Paul John T., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and improvement in the area we fall short as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Aman Kaur Front Office Assistant Manager Novotel and Mercure Darwin Airport

Great facilities, food and surroundings

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Enjoyable

Dear Mark C., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and improvement in the area we fall short as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Aman Kaur Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 452 reviews 8.9/10 Location
  • 896 reviews 5.8/10 Room
  • 672 reviews 7/10 Service
  • 18 reviews 4.8/10 WiFi
  • 368 reviews 3.9/10 Comfort
  • 351 reviews 8.8/10 Pool
  • 346 reviews 6/10 Food
  • 291 reviews 5.2/10 Cleanliness

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