Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.6/5 7,910 reviews

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Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 4P5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

23 

meeting rooms

From 1 to 730 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  7,910 reviews

TripAdvisor Rating  4.5/5  7,869 reviews

Certificate of excellence 2023

Horrible customer service - do not rebook !!

TripAdvisor rating 1.0/5

Joe R TripAdvisor review

Stay away from pre booking. They do not offer a refund of cancelling a week in advance. They want a pre booking to not have to refund the room We can’t go as my son’s camp is no longer offered and they will not refund. The cancellation policy is in the paperwork after you pay. That they email. Just avoid this place and use a hotel that offers a cancellation policy

Good afternoon, Thank you for taking the time to reach us. We would love to know more about this cancellation rule you are talking about. Our policy is of 72hours prior to arrival. It would be a pleasure to overlook this with you. You can reach us at esther.fortin@fairmont.com. We will wait for your response back. Kindly,

Could be better

TripAdvisor rating 3.0/5

corie w TripAdvisor review

It is a beautiful hotel with a great location but its popularity draws crowds and tours to the lobby which makes it nearly impossible for guests to relax in lobby. Also front door staff completely inattentive...no help upon entering with luggage or throughout stay. Not a 5 star experience.

Good afternoon, Thank you for the time you took reviewing us. We want to assure you your comments will be shared with the respective manager and actions will be taken. As of the popularity of our establishment, we are proud to be one of the "not to miss monument" in the city. As of the tours, only one company is autorised to proceed with guided tour and only under a limited number of visitors as well as limited hours. Other group are not allowed. We understand wanting to rest in the lobby area might be an experience, thank you for sharing this with us. We remain available if you want to discuss with us. Kindly

Excellent Hotel Experience

TripAdvisor rating 5.0/5

kathleenpX7879ML TripAdvisor review

This hotel is historic and beautiful. Every detail clearly is important and staff make you feel like a VIP. Food selection and shopping within hotel are fabulous, as well as being in a perfect spot to explore the town. Staff are attentive and friendly and not speaking French well was no problem! We will definitely be back10/10

Good afternoon, Thank you for this beautiful comment. We are proud to read you had an excellent hotel experience and that our teams made you feel like VIP. All of our words will be shared with all of our teams. We all wish you a wonderful day and cannot wait to welcome you back soon!

Great venue

Customer review rating 4.5/5

Pierre R. Business - Confirmed reviews ALL

Very friendly, knowledgeable, and helpful staff. Great location in the heart of the old city. Perfect destination in Quebec City.

Dear Mr R. We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team, more specifically with Maleni and David. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Awesome!

Customer review rating 5.0/5

Cici V. S. Families - Confirmed reviews ALL

We enjoyed and experience an excellent ambiance and service in the hotel.

Dear Ms S. We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on Google as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. ChâteauFrontenac Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

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Other web-users rate our hotel

  • 2,422 reviews 9.2/10 Location
  • 3,351 reviews 7.2/10 Room
  • 4,244 reviews 8.9/10 Service
  • 110 reviews 3.6/10 WiFi
  • 1,558 reviews 8.1/10 Amenities
  • 1,489 reviews 8.7/10 Vibe
  • 1,234 reviews 4.4/10 Comfort
  • 832 reviews 4.5/10 Value

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