Mercure Paris Gennevilliers Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 699 reviews

Mercure Paris Gennevilliers Hotel - Image 1
Mercure Paris Gennevilliers Hotel - Image 2
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Description

Hotel extras

  • Spacious rooms accommodating from 1 to 4 people, with double or twin beds.

  • A bed made in France that you won't want to leave

  • Private paid parking

  • 4 meeting rooms for up to 60 people

  • Brand new hotel opened in 2018

Our accommodation(s)

Hotel location

Mercure Paris Gennevilliers Hotel

3, Avenue Des Louvresses, Zac Des Louvresses
92230 GENNEVILLIERS
France

GPS:48.940376798143966, 2.305314020195519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHARBON

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

Book

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  699 reviews

TripAdvisor Rating  3.5/5  105 reviews

Good hotel for business trips

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel lobby and rooms are providing a feel-well atmosphere with modern but cosy furniture. Everything is clean, staff is friendly. I missed a hairdryer in my bathroom, which I would expect to be standard for a hotel of this class. Breakfast rates are too high for the variety and quality of food offered. I would recommend the hotel for shorter business trips in the Genevilliers area anyway.

Dear WILFRIED N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean & comfortable

Customer review rating 4.5/5

James Business - Confirmed reviews ALL

Swift check in, room clean & comfortable. Great customer service at bar.

Dear EDMUND JAMES L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good stay

Dear DIDIER H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Boxer shorts of another Hotel guest in my bed

Customer review rating 1.0/5

Angelica A. C. Business - Confirmed reviews ALL

After having found bed bugs in my bed, I found boxer shorts in my bed and noticed my sheets weren't changed. During this nightmare, I asked the receptionist to change the sheets, but the guy just brought me a few sheets of newspaper and waited for me to change the sheets myself. Also, the guy forgot to bring a new blanket, so I spent the coldest night ever and of course got very sick in the following days in Paris. The hotel staff then offered to change my room. I was then supposed to have a news room in the “privileged area” but my room was not privileged at all. I also got some sweets as compensation and just one free drink that I couldn't have because of work. Simply a disaster!

Dear Angelica Avila, Thank you for taking the time to tell us about your experience at the hotel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I just want to clarify that we do not have bed bugs in our hotel health controls have been carried out and we take this situation very seriously We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Over charged at the bar by 28.5 EUR

TripAdvisor rating 1.0/5

FarAway40893229465 Families - TripAdvisor review

I was charged 52 EUR for three beers, and found out later that I was over charged by 28.5 EUR. I had to argue with the staff before they promised to give me a refund which I never actually received. This place is a rip off so please be very very careful.

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Other web-users rate our hotel

  • 127 reviews 6.1/10 Location
  • 375 reviews 6.3/10 Room
  • 372 reviews 7.6/10 Service
  • 166 reviews 7/10 Cleanliness
  • 135 reviews 5.2/10 Breakfast
  • 123 reviews 3.9/10 Food
  • 65 reviews 5/10 Amenities
  • 64 reviews 3/10 Value

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