Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,375 reviews

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Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,375 reviews

TripAdvisor Rating  4.0/5  1,642 reviews

Well located hotel

Customer review rating 3.5/5

Heru H. O. Families - Confirmed reviews ALL

Well located hotel, Good stay, nice bar and beach,

Dear Heru Harsojo O., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Beautiful Sunny Beach

Customer review rating 3.0/5

Richard N. W. Q. Families - Confirmed reviews ALL

a relatively good experience 2 nights stay at the mercure penang beach. however, i took over an hour to get checked in.

Dear Wei Q. N., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Gerard Chan Resort Manager

One of the worst hotel experience with Mercure brand ever!

Customer review rating 0.5/5

Praphon Friends - Confirmed reviews ALL

Check in very super slow, only 2 receptionist at counter and very slow operation, have to wait up to 30 mins for check in process. All Accor priority counter available but no staff operation. Receptionist so not welcome as platinum member and do not give any information about hotel, welcome gift. Even though try to avoid giv is welcome drink! When I asked, they said thet they will give into the room. When we come back from dinner around 10pm. Nothing in the room. I have to call receptionist twin to get all by late midnight. Mirror in the room super dirty, a lof of finger print on it. Breakfast super dirty, lack of staff. Food do not filled up. Staff is not professional. I will definely not come back anymore. Ibis even better.

Dear Praphon W., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerard Chan Resort Manager

Nice view

Customer review rating 4.0/5

Penny Families - Confirmed reviews ALL

The place is well maintained, clean and have especially good sea view. I would said it's good value. To improve will be good to have a more friendly and respectful receptionist. Some of the things in the room was quite old e.g the kettle was a bit rusty but it was exchanged with a new one.

Dear Weiee H., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Well located

Customer review rating 4.0/5

Tony C. Families - Confirmed reviews ALL

Staff very friendly

Dear Tony c., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,424 reviews 7.3/10 Location
  • 2,179 reviews 7.9/10 Room
  • 1,472 reviews 6.7/10 Service
  • 34 reviews 6.7/10 WiFi
  • 946 reviews 8.7/10 Beach
  • 924 reviews 6.9/10 Cleanliness
  • 705 reviews 6.2/10 Breakfast
  • 251 reviews 8.7/10 Pool

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